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{"CourseNameAr":"خدمة العملاء: أساسيات التعامل مع الزبائن","CourseNameEn":"Customer Service: How to Deal with Consumers","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Effective communication skills to deal with customers,Adequate behavior with customers,Communication techniques,Advertising techniques,Customer Satisfaction Techniques,Customer understanding methodologies","TagNameEn":[],"TagNameAr":[],"guid":"b9c6cc78-1836-42a1-b8d7-0e2885b64d7b","Fees":0.0,"ID":338,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"1","CourseImageURL":"65b5f198-9c4f-48ec-96b7-fe38f912d318.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-01-22T19:05:58.047","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2025-04-30T10:29:41.2454453-06:00","EDate":"2025-04-30T10:29:41.2454453-06:00"}

{"CourseNameAr":"دبلوم في إدارة الخدمات","CourseNameEn":"Diploma in Services Management","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Describe the four categories of services,List the 7 P's of service marketing,Explain service dimensions: Intangibility, Heterogeneity and Inseparability,Describe how to develop service blueprints","TagNameEn":[],"TagNameAr":[],"guid":"2686c993-f056-4092-8bae-ffbda9d488eb","Fees":0.0,"ID":1636,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"d2c73e46-083e-40a0-92d1-652f711a7815.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-08-11T18:43:06.677","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2025-04-30T10:29:41.3548275-06:00","EDate":"2025-04-30T10:29:41.3548275-06:00"}

{"CourseNameAr":"تجربة العملاء: رسم الخرائط","CourseNameEn":"Customer Experience: Journey Mapping","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Explain the characteristics of a customer journey map.,Identify the group of people best suited to validate the findings of a customer journey map and to get additional input.,Summarize the importance of touchpoints when creating a customer journey map.,List the steps in the process of building a customer journey map.,Recognize examples of “moments of truth.”","TagNameEn":[],"TagNameAr":[],"guid":"d38dea16-0fd8-42da-a8fe-23de8a6c50af","Fees":15.94,"ID":1689,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"646957ed-e697-45cd-bb78-ca7d2a75193a.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-08-26T19:36:11.637","FeesValue":15.94,"FeesUSD":16.0,"FeesUSDDiscounted":16.0,"FeesDiscounted":285.0,"FeesDiscountedPercentage":0.0,"SDate":"2025-04-30T10:29:41.3860786-06:00","EDate":"2025-04-30T10:29:41.3860786-06:00"}

{"CourseNameAr":"كيف تحصل على خدمة عملاء رائعة","CourseNameEn":"How to Get Great Customer Service","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"List three factors to consider when choosing the best service channel.,Identify the fundamental skill that is the basis for the “Make Their Day” exercise.,Name one thing a customer should not do after making a mistake.","TagNameEn":[],"TagNameAr":[],"guid":"3c9dfb78-a2b9-4d01-b7f4-c9480c1f8c82","Fees":15.94,"ID":1743,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"58013344-c29a-4ee2-a140-f53d0d66d321.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-09-06T20:08:05.427","FeesValue":15.94,"FeesUSD":16.0,"FeesUSDDiscounted":16.0,"FeesDiscounted":285.0,"FeesDiscountedPercentage":0.0,"SDate":"2025-04-30T10:29:41.3860786-06:00","EDate":"2025-04-30T10:29:41.3860786-06:00"}

{"CourseNameAr":"خدمة IT مكتب: العملاء أساسيات الخدمة","CourseNameEn":"IT Service Desk: Customer Service Fundamentals","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Identify how to use close-ended questions in the investigation and diagnosis phase of a customer service call.,Determine how to use open-ended questions in the investigation and diagnosis phase of a customer service call.,Examine how to utilize probing questions in the investigation and diagnosis phase of a customer service call.,Recognize the elements of a resolution process.","TagNameEn":[],"TagNameAr":[],"guid":"9fa77339-025f-4718-9ca2-4a8db5bcc0f9","Fees":15.94,"ID":1744,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"055c2881-aa50-4da1-a431-167f27dfdd77.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-09-06T20:15:21.087","FeesValue":15.94,"FeesUSD":16.0,"FeesUSDDiscounted":16.0,"FeesDiscounted":285.0,"FeesDiscountedPercentage":0.0,"SDate":"2025-04-30T10:29:41.4016966-06:00","EDate":"2025-04-30T10:29:41.4016966-06:00"}

{"CourseNameAr":"استراتيجية خدمة العملاء","CourseNameEn":"Customer Service Strategy","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"What is customer service strategy?~Identifying customer expectations~Strategic planning~Investing in skills, leaders, and technology~Encouraging innovation","TagNameEn":[],"TagNameAr":[],"guid":"b4ab6bb7-fff8-49fb-9134-f8caab73bbf3","Fees":15.94,"ID":1920,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"150c07d0-5fd5-4b55-ae10-2eacadc4d244.jfif","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-10-28T17:50:48.65","FeesValue":15.94,"FeesUSD":16.0,"FeesUSDDiscounted":16.0,"FeesDiscounted":285.0,"FeesDiscountedPercentage":0.0,"SDate":"2025-04-30T10:29:41.5110726-06:00","EDate":"2025-04-30T10:29:41.5110726-06:00"}

{"CourseNameAr":"الإعلان الأصلي: الوصول إلى المزيد من العملاء مع Taboola","CourseNameEn":"Native Advertising: Reach More Customers With Taboola","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Getting Started with Native Advertising~Content Best Practices~Content Policy~Tracking Your Success","TagNameEn":[],"TagNameAr":[],"guid":"7ccb0fca-1596-4faa-99b1-6c2de7194733","Fees":32.0,"ID":1969,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"5c54ae24-b155-40f3-acec-ef250de0db55.jpeg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-11-20T13:26:06.683","FeesValue":32.0,"FeesUSD":32.0,"FeesUSDDiscounted":32.0,"FeesDiscounted":32.0,"FeesDiscountedPercentage":0.0,"SDate":"2025-04-30T10:29:41.5423939-06:00","EDate":"2025-04-30T10:29:41.5423939-06:00"}

{"CourseNameAr":"إدارة علاقات العملاء في خدمات الأعمال","CourseNameEn":"Customer Relationship Management in Business Services","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Explain variations in demand relative to capacity.~Explain different types of waiting lines and how they operate.~Describe consumer behaviour and managing services.~Describe managing customer perceptions of risk.","TagNameEn":[],"TagNameAr":[],"guid":"3b89c169-f67b-475a-b513-634b8446bdea","Fees":0.0,"ID":3264,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"05ee2d17-a786-4d14-99f9-09cc546f61f2.jpeg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2021-10-06T23:12:42.43","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2025-04-30T10:29:41.6051153-06:00","EDate":"2025-04-30T10:29:41.6051153-06:00"}