Working with Upset Customers

0

LinkedIn Learning Review

Location

Online(Course Link)

Dates

On Demand

Course Categories

Business and Management

Certficate

Yes(Certificate of completion)

Language

English

Course Fees

US Dollar 15.94 (Check Course Page for Last Price)

No. of Attendant

Unlimited

Acquired Skills/Covered Subjects

  • Listening with empathy,Helping the customer be right,Learning from angry customers
Provider Name LinkedIn Learning
Training Areas
  • Business and Management
  • Digital Marketing
  • Fashion and Beauty
  • Humanities and ARTS
  • IT, Technology and Software
  • Languages
  • Math, Science and Engineering
  • Media and Photography
  • Medical, Fitness, Healthcare and Safety
  • Personal Development
  • Politics and Economy
  • Social Sciences
  • Supply Chain Management
  • Training and Education
  • Travel, Tourism and Hospitality
  • Others
Website https://www.linkedin.com/learning/
About The Provider

LinkedIn Learning is an American website offering video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn.

It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015.Microsoft acquired LinkedIn in December 2016.

More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.


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