اللغة الإنجليزية للسياحة - استقبال الفندق ومكتب الاستقبال
Alison Review
الموقع
Online(رابط الدورة)
التاريخ
عند الطلب
أقسام الدورات
لغات
الشهادة
Yes()
اللغة
الإنجليزية
رسوم الدورة
مجانيةعدد الحضور
غير محدود
المهارات المكتسبة
- Effectively provide potential hotel guests with information during enquiries,Make a hotel reservation for guests utilizing the correct English vocabulary and terminology,Check guests in and out of hotels in the correct sequence,Use the correct English language phrases for check-in and check-out
| اسم مقدم الدورة | Alison |
|---|---|
| مجالات التدريب |
|
| موقعك الإلكتروني (URL) | https://alison.com/ |
| حول المزود |
Alison is one of the world’s largest free
learning platforms for education and skills training. It is a for-profit social
enterprise dedicated to making it possible for anyone, to study anything,
anywhere, at any time, for free online, at any subject level. Through our
mission we are a catalyst for positive social change, creating opportunity,
prosperity, and equality for everyone. Alison was founded in Galway, Ireland, in 2007
and has grown organically to become a major force in free online education and
skills training. Today, with more than 13 million learners in 195 countries,
Alison is changing how the world learns and up-skills. They are committed to equality and access to
education and skills training irrespective of gender, geography, economic
status or any other barriers that can so often stunt potential. So they offer a
range of free courses that meet the many diverse needs of our learners. The UN
declared in Article 26 of the 1946 Declaration of Human Rights that “Education
shall be free…”. This statement will always inspire us. Alison was founded by Alison CEO, Mike Feerick. Mike is a businessman, but one with a
difference. He believes in social impact, and that you can build a financially
successful business focused on meeting a huge global social need, making
education and skills training more accessible for everyone. He invites anyone
who believes that too, to support the Alison mission.
Alison is free of charge to you. But it’s still
a business – albeit a socially-focused one. We are a social enterprise making
our money through advertising, merchandise, and the sale of Certificates and
Diplomas, should a graduate choose to buy one. |
Hotel check-ins and check-outs are extremely important responsibilities for hotel receptionists, as they are the guests’ first and last interaction with hotel staff. This English course first teaches the steps involved in checking a guest into a hotel. You will learn how to greet guests, make confirmations, and ask for personal identification and payment. You will also learn how to provide room keys and room numbers, as well as give room directions. You will also learn how to offer help with bags.
You will then learn the steps involved in checking a guest out of a hotel. The course will teach you how to make the proper greetings, take the room number, and check customer satisfaction. You will then learn how to properly present the bill, ask the guest to sign it, and identify the payment type. The course will also teach you how to bid the guest farewell. Very importantly, you will learn how to resolve complaints that guests make about hotel staff and service.
English is the main language of international communication and is essential for people working in the tourism industry. Upon the completion of this course, you will learn the English vocabulary necessary for working at a hotel reception or front desk. You will also learn how to resolve customer complaints with helpful and non-offensive phrases. Check out the course and advance to an intermediate level of English with a focus on the travel and hospitality industries.
