تقنيات خدمة العملاء المبتكرة
LinkedIn Learning Review
الموقع
Online(رابط الدورة)
التاريخ
عند الطلب
أقسام الدورات
تجارة و إدارة
الشهادة
Yes(Certificate of completion)
اللغة
الإنجليزية
رسوم الدورة
(التحقق من صفحة الدورة لآخر سعر) 15.94 دولار أمريكيعدد الحضور
غير محدود
المهارات المكتسبة
- Identifying the most important need,Using positive language,Making wait time more bearable,Improving powers of observation,Overcoming the illusion of speed,Reducing the negative impact of multitasking
| اسم مقدم الدورة | LinkedIn Learning |
|---|---|
| مجالات التدريب |
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| موقعك الإلكتروني (URL) | https://www.linkedin.com/learning/ |
| حول المزود |
LinkedIn Learning is an American website offering video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015.Microsoft acquired LinkedIn in December 2016. |
Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer. Find out how social pressure can affect quality of service, learn what highly motivated customer service employees have in common, and discover ways to encourage people to work together as a team.
